It's a truism that you only know how good an insurance policy is when you
have to make a claim. Then two key features become important - the quality
of the support and service from the broker and insurer and then the sufficiency
of the payout under the policy. Fortunately most V8 enthusiasts rarely have
to make claims so direct experience of these qualitative features of their
classic car policy is usually very limited.
As part of our product review of classic car insurance cover for V8s, we
have sought feedback from V8 members who have experience of a claim. To
encourage feedback, all the responses reported here will have no mention
of the member's name.
claims experience feedback would be very welcome - so do feel able to contribute
by email to Victor Smith
or by telephone on 0208 392 9434 or post a report on the V8BB.
A new feature for the V8 website is a series of reviews of products
or services of interest to V8 enthusiasts. For a review of insurance
for MGV8s, two V8 members volunteered to assist by obtaining comparative
quotes from six of the leading classic car insurance brokers.
Comparative quotes review
James were thoroughly impressive
A V8 member, who prefers not diclose his identity, has provided a
report on his claims experience with Footman James and other insurers.
It's when you have a claim that the true value of insurance becomes
clear, and I am really very glad that I landed on my feet, as it were.
I must say that Footman James were thoroughly impressive in dealing
with my claim earlier this year, and there is now only the issue of
some storage and recovery charges outstanding. That is as much down
to a delay in my receiving the invoice to forward to them as anything
else.Also when it became clear some months after the main claim that
certain storage charges remained outstanding, the charges were dealt
with swiftly and without fuss. Not only good claims service, but after
taking a £9,000 hit, they have come back with a renewal premium
for this year of £232, which, unless I were able to get it for
about half that, I will probably accept, as having an understanding
and decent insurer to deal with made the whole claims process far
less stressful than it might otherwise have been.
with a marque-specialist insurer makes a huge difference
In 1990 or thereabouts I was with Norwich Union and was rear-end shunted
whilst stationary at traffic lights. Obviously there was no problem
over the claim as such except for the fact that they specified that
the car had to be taken to one of their "approved" bodywork
repairers. This firm's performance was not good:
(a) Repairer did not have the car ready at the time they had forecast
so we had to make a return trip.
(b) Repairer fitted the new rear valance without removing the standard
black storage travelling paint and did not apply any form of underseal
or protection. This meant that a new valance had to be fitted (at
my cost) when its dreadful condition was discovered in 1997 during
further repairs. I cannot remember if the policy excess was refunded.
The lesson from this is that it is essential to have a proper Classic
Car policy which recognises the need for repairs by specialists in
the particular model.
On another occasion in 1997 I was driving through the Glynn Valley
in Cornwall at low speed having just come through roadworks and was
approaching a crossroads when someone chose to drive out in front
of me to cross the road. A collision was inevitable and my car required
recovery. The insurer this time was Lancaster who arranged for the
car to be taken to Tim Kelly, the best MG specialist in Cornwall,
who inspected my car there within days and immediately agreed the
repairs (new front wings, valance, bumper, all lights, bonnet etc).
The broker also obtained the refund of my £100 policy excess,and
also, as I had additional cover, I received some compensation for
So, dealing with a marque-specialist insurer makes a huge difference.
claims experience with Peter Best Insurance
Stuart Brown posted a report on the V8BB of his experience of
his claims experience with Peter Best Insurance. (20.11.08)
As may be gathered from my request for RV8 parts posted on the V8BB
towards the end of the summer, I have recently needed to claim on
my classic car insurance. I am insured through Peter Best Insurance
Services on their Abingdon policy with an agreed value. My accident
was the evening before I was going abroad on holiday and therefore
all I could do was to use the breakdown policy included as part of
policy to get me home and then make a quick call into Peter Best the
following morning almost en route to the airport!
help from Peter Best Insurance Services, efficient claims handling
and claims progressing. My experience may not be typical as my claim
was a no fault accident, the other party admitted liability, so it
was probably easier to sort out from the insurance company's point
I wanted the repair to be done by a reputable repairer and not "Joe
Bloggs bodyshop" and so I used a specialist recommended by Fred
Jenns who sold me the car a couple of years ago. No problem with this,
even though he is a one man band working from a small garage. Both
my insurance company and the other party's insurer sent an assessor
and agreed the cost of the repair to put the car back to the original
condition, with as far as I know little trouble. They dealt with the
repairer directly, and apart from a claims form and a few phone calls
to find out progress, I had nothing to do.
I have the car back now and it is as good as new. The only thing outstanding
is the recovery of my £100 excess which is being handled by
the uninsured loss insurers. Therefore I have had a very good experience
and would recommend Peter Best Insurance Services and their Abingdon
policy for our precious bits of tin.
Further reports of members'
claims experience will follow as they come in.