DVLA
makes significant changes to local services
See a copy of the DVLA consultation paper which invites
public participation in its consultation process and says "responses
should be made by Tuesday 6th March 2012" although we understand
the timetable has been extended to 20th March 2012. More
What
is the FBHVC?
The Federation of British Historic Vehicle Clubs (FBHVC) is
a grouping of almost 500 historic vehicle Clubs and Museums
together with some 1500 Trade and Individual Supporters.
FBHVC website
Posted: 110212
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The
FBHVC reports that the announcement of a consultation
on Transforming DVLA Services issued on |
13th
December was a Christmas present historic vehicle
owners could have done without - so could staff
of DVLA Local Offices throughout the UK, who that
morning were told that all local offices would close
during 2013. This action will remove all face to
face contact by the user public with DVLA staff.
Briefly, the DVLA stance is that the progress of
computerisation needs to continue. To quote: 'This
means driving forward existing services such as
increasing take up of driver services on-line. It
also means making other transactions available electronically
where this is cost effective and maximising uptake
by making them as user friendly as possible'.
The
consultation majors on increasing use of their existing
vehicle licence transactions on-line (and telephone)
services, but their (loaded) figures actually show
that more than 50% of private users do not avail
themselves of these facilities. Their so-called
customer survey was based on on-line users only,
ignoring the majority who do not, or cannot, use
this facility for their transaction. There are vague
promises to engage with 'intermediaries' but whether
this is to provide computer access only, or a genuine
replacement for end users with queries is also unclear.
For individuals who are not computer literate are
unlikely to use a DVLA provided facility.
The
document then promises at some unspecified time
in the future, to simplify other processes to enable
additional transactions to be added to on-line facilities,
no doubt on a cost effective basis. What they don't
mention are various transactions where we all, as
old vehicle owners, necessarily have to go to our
Local Office.
For further details of the DVLA proposals and the
comments of Nigel Harrison see our copy of the FBHVC
reports. More |
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