policy . . . is to milk customer loyalty|
Sunday Times article
a whole page article in today's issue, Stephen Bleach (Travel Editor) describes
how his insurer sent him a renewal premium notice 2½ times as much for
almost identical cover he obtained by seeking a quote from the same insurer as
a new customer. Sunday
See our previous NEWS items on this insurance
rip-off topic. More
a whole page article in the Money section in the Sunday Times out today, Stephen
Bleach (Travel Editor), says "my insurer tried to charge me £780
for cover it would have offered to a new customer for £310. But I saw through
its weaselly ways." But how did he discover this?|
how "last week I received a very tempting insurance quote. It was from Halifax
and offered to cover my house and contents for just £310 a year.
Theres only one problem: Halifax quoted that price thinking I was a new
customer. Im not; Ive been with the company for 15 years - and
last month it tried to charge me £780 (plus 77%) to renew my policy.
Thats 2½ times as much for almost identical cover. This is how one
of the biggest names in personal finance rewards a decade and a half of loyalty.
There are many words you could
use to describe that sort of behaviour - and I have used them, in private and
at high volume. But the Money section believes in restraint, so all Ill
say here is theyve got a nerve. It took me a long time to realise Halifax
Home Insurance had been taking me for a chump."
See the full article