Despatch
of goods and refunds for mistakes or faulty goods
We endeavour to despatch goods within 28 days of receipt of your order,
but factors outside our control may prevent this. If any goods we
send you are faulty, please let us know as soon as possible and return
them to us and we will either replace them or make a full refund of
the purchase cost, at our discretion. We will also be happy to refund
the post and packaging cost if the return is a result of our mistake.
No quibble
refund policy
We hope you will be pleased with your purchase. If you are not satisfied
with any goods we have supplied, we have a no quibble policy and
will be happy to refund or exchange a product provided it is in
the original unused condition and in a fully resaleable condition.
Returns should be made postage paid within a reasonable time (usually
30 days) and in the original, undamaged packaging. Where an item
has been supplied specifically for you or personalised in accordance
with your instructions and is not faulty, we regret no exchange
or refund is possible.
Under the Distance Selling Regulations, you have the right to cancel
your order for any item purchased on this website for a refund.
These terms do not affect your statutory rights under English law,
which will govern the transaction.
12.1.07
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